Return and Refund Policy

DELIVERIES & RETURNS

Return Policy

According to the regulations of the Ministry of Health:

• No return or exchange is allowed after delivery, except in the circumstances where the product is damaged or incorrect from that which was ordered. No return for medicine products is allowed.
• Return request should be made within 14-days from the original date of purchase.
• Returned products should be in original, saleable and sealed condition, and the original receipt should be provided to the delivery officer who’ll collect back the order.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipment, compression garments, wearables and Ortho Support.

Damaged Items

Damaged items can be replaced if it is damaged or defective.

Incorrect Items Ordered

If we have sent you an incorrect product from that which you have ordered, please report the issue and we will do all necessary procedures to replace the wrong item without any extra charges and within 24 hours from report date.

Product Information

We have done our best to provide as accurately as possible the description and color of products shown on our website. However, product description and image may differ depending on the source.

Delivery

• Delivery within 24 hours (might get affected by availability of product in the nearby branch, availability of delivery officer and products collection.
• Free delivery services for orders above 5KD.
• Live-order tracking.

 

Important Note

Information on this site is provided for informational purposes only. It is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. If you have or suspect that you have a medical problem, promptly contact your health care provider.